Unfortunately due to the strictly limited number of seats, if a male or female books the incorrect ticket, we will be unable to accommodate a seat for them. Ticket holders are encouraged to check their ticket type before the event. If you have incorrectly booked the ticket, please rebook as soon as possible. Once you have rebooked, e-mail us on info@lightuponlight.org.uk and we will refund your original order.
Yes, another person can attend on your behalf as long as the ticket type is correct. For example a male can only use a male ticket.
All our tickets as per the terms and conditions agreed prior to purchasing are non-refundable. Tickets are transferable only to the same type. For example, a male ticket cannot be transferred to a female and vice versa. Please contact us informing us to whom you wish to transfer tickets to.
No, you will need to rebook your ticket for the correct event. Once you have rebooked your ticket, please e-mail us on info@lightuponlight.org.uk and we will refund your original order inshaAllah.
The seating will be theatre style.
Due to logistics we are unable to seat an entire family together therefore the seating will be split into two sections, male and female. Male ticket holders will sit in the male section and female ticket holders will sit in the female section. If all the male / female members of the family wish to sit together, we will try to accommodate this however we cannot guarantee this.
